FAQs

On our website you can find your perfect wellness holiday! Explore all the information you need to plan a relaxing and unforgettable getaway. Discover all our hotels and delve into various cure categories, including Ayurveda, Yoga retreats, Fitness, Luxurious spa getaways, and more.

Within our website, you'll find a dedicated section focusing on all wellness catagories. Here, we offer a range of articles, blogs, and guides covering topics such as mindfulness, meditation, fitness, nutrition, self-care practices, and much more. Whether you're looking to improve your fitness routine, explore different relaxation techniques, or adopt a healthier lifestyle, our wellness section is a valuable resource to support your journey towards a happier and healthier you.

We aim to be your ultimate source of inspiration and knowledge when it comes to planning a wellness holiday that aligns with your unique preferences and aspirations. Your well-being is at the heart of our mission, and we invite you to explore our website to curate the perfect wellness escape that leaves you feeling refreshed, revitalized, and ready to embrace life's adventures with renewed vigor.

How can I book my holiday?

Booking your dream holiday with us is a breeze! Visit our website to explore our diverse travel options. For personalized assistance, reach out via email or chat with us on WhatsApp (chat only) or if you prefer to speak to our team give us a call. Let's make your travel dreams come true!

Is my booking on request?
Your booking is always on request, ensuring we cater to your specific preferences. Rest assured, our team works diligently to confirm your reservation within 24 hours. Experience hassle-free planning and let us create a memorable journey just for you!

Does Puurenkuur book flights?
Puurenkuur offers flight booking services for your convenience, but kindly note that a booking fee will be added to cover the arrangements. Trust us to handle your travel needs effortlessly.

Can I book my own fligts?
Feel free to book your own flights, but kindly note that all our bookings are on request. For a seamless experience, await our prompt confirmation before finalizing your flights. Our dedicated team ensures your travel arrangements align perfectly with your itinerary. Let's create your unforgettable journey together! 

Does Puurenkuur offer the option to hold a room or holiday package?
We offer room holds on request, subject to hotel availability. Let us secure your preferred accommodation while you finalize your travel plans. Our commitment is to make your stay exceptional, ensuring a stress-free and enjoyable experience.

Do I pay a booking fee?
At Puurenkuur, there's no booking fee required. However, we kindly request payment of € 5 for the SGR (Stichting Garantiefonds Reisgelden) to ensure your financial protection during your wellness journey. Also For all holidays outside the Netherlands, payment for the Calamiteitenfonds of € 2.50 is required to ensure your travel safety and assistance in unforeseen events.

May I change my booking?
You have the flexibility to modify your booking depending on the policy of the hotel you booked. Please be aware that individual hotel policies may apply, and we will assist you accordingly for a seamless experience. For destinations within Netherlands, Belgium, Luxembourg, and Germany, changes incur a € 20 fee, plus additional costs arising from the alteration. For other destinations, the charge is €50, plus any relevant extra costs. To obtain precise change costs, please consult a Puurenkuur travel expert. Amendments to traveler names are exempt from fees, excluding holidays with Puurenkuur-booked flights.

May I change my flights?
We are happy to assist with flight changes (booked with Puurenkuur), subject to the airline's policy and associated costs. 

Is a tailor made porgram possible?
Discover the joys of a tailor-made holiday with us! Our travel experts will craft a personalized experience based on your preferences, program type and more. Please check with us the options because it is depending on the policy of the hotel and the availability.

When I book for 1 person do I get a single room?
When booking for one person, rest assured you'll have a room to yourself, ensuring privacy and comfort. Please be aware that a single supplement may apply, and certain hotels offer single rooms with a single bed for your convenience. Your solace and preferences are our priority.

Can I book a room for 3 persons?
Certainly! Booking a room for three persons is possible, but we recommend checking with one of our travel experts as the availability varies depending on the type of hotel you choose. Our team will ensure a seamless and enjoyable experience for all travelers.

Is it possible to add (extra) preferences to my booking?
Absolutely! We value your preferences and strive to make your experience truly tailored to your desires. You can certainly add extra preferences to your booking. Whether it's specific room requirements, dietary preferences, or any special requests, just let us know, and our team will do their utmost to accommodate them, ensuring your journey is nothing short of exceptional.

Are flights included in the price?
No, our fares are without flights. Please note that flight prices fluctuate daily, so it's recommended to check for the most up-to-date prices when booking. we are happy to assist you in finding the best options. Please note that we charge an extra fee for booking flights.

Changes made by the airline
Please note that Puurenkuur books both scheduled and charter flights to destinations. Airlines may change the type of aircraft used on specific flights without advance warning. Additionally, scheduled flight timings and days of operation are subject to change by the airlines.

Within at least one week before departure, you will receive your travel documents and tickets. We advise checking the airport's website a day in advance to confirm the current departure time of your flight. Please note that Puurenkuur is not responsible for any costs related to potential changes in flight schedules or cancellations. Any additional expenses, such as alternative flights or overnight accommodation, will not be compensated for by Puurenkuur. However, we will strive to minimize any extra costs to the best of our ability.

Payment of your flights
Please be aware that if your booking includes flights, we kindly ask you to pay for the cost of the flights within 24 hours. Upon receiving your payment, we will book your flights. We will then proceed to book and bill your flights at the current fare. However, if we receive your payment after the 24-hour period, any differences in price will be charged to you.

Extra surcharges fort he flight
There is a possibility that an airline may unexpectedly charge you an extra fee. In such cases, Puurenkuur will pass on these additional costs to you, charging only for the extra fees imposed by the airline.

Can I book my own tickets?
Yes, you are free to book your own flights directly. However, we advise you to follow these guidelines:

• Wait for final confirmation of your accommodation from Puurenkuur before booking any flights. You will receive this confirmation within 24 hours after booking.

• Stay updated on any flight changes and inform Puurenkuur so that we can adjust transfer times accordingly.

• Any additional accommodation costs resulting from flight changes should be paid directly to Puurenkuur.

• Please carefully review the airline's conditions before your trip.

• When booking flights directly, we recommend insuring your tickets. The cancellation insurance offered by Puurenkuur does not cover the cost of flights booked directly by you.

• Print out your flight details and provide them to Puurenkuur so that we can arrange your transfers accordingly.

Every programme on our website provides a clear breakdown of what is included and excluded. Since the 1st of January 2012, prices published exclude flight fares. Almost all programmes advertised include transfers from the airport to the hotel.

Due to fluctuations in flight fares and the fact that more and more clients prefer to book flights departing from other airports than Amsterdam (Schiphol), we are more flexible and can offer you the best flight schedules. You can depart from either regional or international airports.

Holidays are always indicated in full days. If you book a holiday without transport, you should bear in mind that you have to abide by the check in and checkout times of the hotel. If you are travelling by plane to your destination, the departing day is counted as the first day of your holiday. It could be the case that your first day starts with a departure time of 23.00 hours, and the final day ends with an arrival time (back home) of 08.00 hours.

The day of departure will be the first day of your holiday and the day of returning will be the last day of your holiday. It could be the case that if you are booking a 10 day holiday, you will only spend 8 days at the destination itself due to the flying time. This indication of travel dates is a standard international system.

Treatments which are included in your programme are reserved by us prior to arrival. Of course it is possible to book extra treatments. You can book these extra treatments directly by contacting the hotel or spa. This request will depend on availability and costs for extra treatments should be paid directly to the hotel or spa. Puurenkuur is not responsible for the reservations of extra treatments directly at the hotel or spa.

We kindly ask that you respect the following conditions of payment.

Upon booking your trip, you should fulfill payment of 50% of the total trip’s cost.  We kindly request you to settle the full cost of any cancelation insurance policy, travel insurance policy and booking fees as well. The remaining value of your trip should be in Puurenkuur’s receipt a minimum six weeks prior to the date of departure.  In the case of a so-called ‘last-minute booking’, whereby the departure date falls within the aforementioned six week period, full payment should be completed within 24 hours of placing the booking, referencing your issued reservation number.

 

Important! For bookings including flight tickets, we request pre-payment of the the full price of any flight tickets be made within 24 hours of booking (we can provide receipt of payment). Once payment has been received, Puurenkuur will definitively secure tickets at the then current rate. Where payment is received after a 24 hour period has lapsed, any price fluctuations will be accounted for by the client. Where payment for the trip is not received in time, Puurenkuur reserves the right to withdraw from their contract with the client. In this instance, stipulations applying to ‘cancellation by the client’ become effective.

 

What are the possible means of payment? The invoice issued to you will contain all the details you need in order to affect payment. There are a number of ways in which to pay: via booking form (using IDEAL banking in the Netherlands only), cash, online banking or by credit card. (Credit card fees apply, as follows, as a percentage of the total travel costs: VISA and Mastercard at 2.9%; American Express at 2.85%.) In the case of a ‘last-minute booking’, payment should be made in the form of express or faster bank transfer. Overseas payments require IBAN and BIC codes and take longer than domestic bank transfers.

Our bank account details:

ABN AMRO bank: 494717165

IBAN: NL96ABNA0494717165

BIC: ABNANL2A

 

After making a booking, you will receive an automated email with the details of your booked holiday and the costs. If you have any extra wishes or if you want to extend your holiday with extra nights, you will receive a custom invoice within 48 hours after booking.  

 

What travel document do I receive?

If you are travelling within the Benelux you will receive an e-voucher.  For bookings outside of the Benelux, you will receive an accommodation voucher, an information letter, your e-tickets (if you have booked your flights with us) and general information about the treatment programme and the destination.  

 

Why do I get an accommodation voucher?

The voucher is the check-in confirmation at the hotel. The voucher includes all the booking information.

 

When do I receive my travel documents?

At least one week prior to departure you will receive your travel documents. In the case of a last minute holiday (departure is within 7 days), we will make sure that after we have received the payment, you will receive your travel documents immediately.  

Passport and visa

It is your responsibility to identify all passport and other official requirements for your trip and to ensure you allow adequate time to obtain the required documentation. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport and visa requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss, or damage which you or Puurenkuur incurs as a result of your failure. For regular updates on visa requirements or any conflictions in particular regions, see the Foreign Commonwealth Office Website www.fco.gov.uk

Vaccinations

Please consult your local GP or visit the relevant Embassy websites for information on immunisation and other necessary precautions.

Puurenkuur is a member of SGR – a Dutch national body which guarantees the protection of funds pre-paid to member travel agents and organisations on the part of the consumer. All holidays and trips contained on the pages of this website fall under the SGR guarantee. This guarantee ensures consumers are reimbursed any payments made prior to their travelling, should the travel company through which they booked be financially unable to deliver, as per agreed in the contract.

  

Calamity insurance

Puurenkuur is also a member of Stichting Calamiteitenfonds Reizen. Within reach of this agreement fall all holidays and trips advertised on the pages of this website, with the exception of those within the Netherlands. The Calamiteitenfonds ensures that consumers 1) are reimbursed (part of) the costs associated with their trip, should Puurenkuur be unable to properly deliver the holiday following the occurance of a calamity 2) are reimbursed any necessary excess costs incurred, should Puurenkuur need to adapt the holiday or prematurely end the holiday following the occurance of a calamity. For further details on this protection, please visit www.calamiteitenfonds.nl. The term ‘calamity’ here signifies an abnormal occurance as a result of war or natural disaster. A cost of €2.50 is added per booking to go towards this insurance.

Good insurance cover whilst travelling is an abslute necessity. Puurenkuur therefore prescribes a travel insurance policy which covers - as a minimum - medical, emergency and transport assistance and assistance in accidents.  If your travel insurance is with another firm, please supply us with your policy number. Cover for luggage and valuables is advisable. Puurenkuur works together with Allianz Global Assistance The market leader, Allianz Global Assistance has been operating in the travel industry for over 50 years. As the name suggests, Allianz offers worldwide assistance with a multitude of options to suit your specific travel needs and preferences. Allianz remains first and foremost in its combined offering of  travel- , cancellation and assistance insurances. Allianz operates around the globe, 24/7.

 

Travel insurance

No matter how thoroughly you have planned your trip, there is always a chance you will have to cut short your holiday due to any number of unexpected occurances, such as an illness, accident or death. In these instances, we offer the Allianz Global Assistance travel insurance. This covers emergency services, repatriation, luggage, accidents and medical costs. Puurenkuur offers package B.

 

Associated premiums:

World-wide cover € 2,75 per person per day

Europe-wide cover € 1,85 per person per day

Policy costs - €4.52

 

Puurenkuur cancellation insurance

In collaboration with Allianz Global Assistance, Puurenkuur has developed a unique cancellation insurance policy, relating specifically to travel retreats; not only does this cover any unexpected medical conditions preventing you from travelling, but also accounts for psychological or emotional reasons causing you to cut cut short your retreat. This is valid both prior to and during the time of travel. 

 

Valid medical conditions preventing travel are: serious illness, an accident involving yourself, travel companion(s) or immediate family members (1st or 2nd degree relatives) or death of any of the aforementioned; involuntary redundancy; employment secured following a period of redundancy; pregnancy; divorce or withdrawal from a co-habitation agreement; re-sitting an exam as part of a course of multiple years’ study, which can only be sat during the period of travel; receipt of an allocated tenancy agreement (whose term begins during or 30 days prior to the date of travel); life-threatening condition or death of a pet dog, cat or horse (up to 7 days before departure). Valid emotional or psychological reasons during the retreat itself can be significant emotional reaction, physical complaints resulting from treatments or products employed as part of treatments.

 

 

So what makes this policy different?

Regular cancellation insurance policies protect you in instances such as breaking a leg a week before your holiday. This is classed as a ‘medical’ reason. Puurenkuur’s policy goes one step further, covering you in special cases, such as discovering an allergic reaction to an oil applied during Ayurvedic treatments in India. As oils are a key part of Ayuredic treatments, remaining in India on such a retreat would be a pointless exercise.

 

The additional cover becomes effective as of the moment the policy is underwritten, up until the penultimate day of the trip. The cover is not valid in cases where, prior to travel, there was opportunity to consult a GP who may have concluded that travel was not appropriate.  Cancellation of the retreat during the period of travel requires proof from a GP or other local authority and cancellations will be agreed upon consultation with Puurenkuur. 

 

Premium

Costs as follows:

6,5% of the total price of the trip (excludes insurance tax, calculated 21% of the policy fee)

The policy fees equate to €5.45 (includes insurance tax, calculated at 21%)

 

If you are keen to explore more of your destination, it is also possible to hire a car from us at your arrival airport.  Puurenkuur works in collaboration with Sunnycars, a renowned hire car company offering an ‘all-in’ concept (even where damages are incurred!). With a guarantee of no additional charges, just one fixed price, it couldn’t be any simpler. The advantages of booking with Sunnycars are the company’s clear, ‘all-in’ quotes, optimum insurance cover, broad choice of vehicles, excellent organisation prior to your travel, free booking amendments and a 24/7 helpline. Sunnycars operates in over 90 countries worldwide. If you are considering hiring a car for your holiday, we would be pleased to accommodate your vehicle requirements – large or small, with or without aircon, 2,3,4 or 5 doors, cabrio or SUV. Please contact us to receive offers on the options available.

Puurenkuur cancels your booking

Should Puurenkuur need to cancel your booking prior to departure due to circumstances beyond  your control, you can choose whether your want to accept a new offer or be refunded the amount paid for the original booking.

 

You want to cancel your booking

If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by email within 24-hours by the lead name. Cancellation will take effect from the day we are notified provided that written confirmation is received within 24 hours of the original notification. The following scale of charges applies depending on when the notification of cancellation is received prior to departure that Cancellation charge per person cancelling notice of cancellation is received by Puurenkuur: 

 

Prior to 61 days loss of deposit 

8 weeks prior to departure: 10% of total holiday cost 

6 weeks prior to departure: 35% of total holiday cost 

4 weeks prior to departure: 50% of total holiday cost 

14 days prior to departure:  75 % of total holiday cost 

13-8 days prior to departure: 90% of total holiday cost

7- 0 days prior to departure: 100% of total holiday cost

 

Our buyers negotiate the very best prices possible with the hotels. What’s more, Puurenkuur guests receive exclusive add-on’s (extra massages, gift vouchers, transfers etc), which we as an agent have arranged especially at no additional cost to you.  It is here that we feel our added value really lies.

We are fully transparent when it comes to pricing, hence you will see our holiday prices are listed without flight costs. This allows you to verify our lowest price promise, but also gives you the freedom to dictate which airline you travel with. We will happily research the best and cheapest options available and book your flights for you, if you so wish.

In line with our transparent pricing policy, we have introduced a Lowest Price Guarantee to all our holidays: we learn from our customers, and are always grateful of feedback. If you do happen to come across an identical holiday package at a better price, let us know and we will pay you back twice the difference. This way, you aren’t only guaranteed a relaxing holiday, but can also be reassured that you aren’t paying over the odds for it.      

How does it work?

If, within 48 hours of booking with us, you spot your holiday being offered at a lower price than you paid and the criteria outlined below are met, we’ll reimburse you double the price difference, within 48 hours.

Conditions of our Lowest Price Guarantee

If you wish to apply for on our Lowest Price Guarantee, you must first meet a number of conditions, which we have set out clearly below. Prices must in the first instance be comparable and checkable.

• Puurenkuur must be informed by email within 48 hours of you receiving your booking confirmation. The holiday price comparison must take into account each and every aspect of the holiday booked on your behalf by Puurenkuur, such as number of nights, room type, spa programme and/or treatments, transport type (including car category), meals and board and any other activities. Puurenkuur also wishes to be informed of the name of the provider you saw offer your holiday for less. 
• The amount must be publicised in Euro and be fully and openly available in the public domain. Special offers or discounts, including those of third parties, are not included. 
• We require evidence of the lower price offer in the form of a printscreen, weblink or other medium. Puurenkuur must be able to independently verify the publically available evidence. 

• Puurenkuur retains the right to refuse the right to its Lowest Price Guarantee in cases of suspected fraud or misuse.

All hotels and resorts offered by Puurenkuur are carefully chosen. If you do have a complaint, you need to try to resolve this during your holiday with the hotel or resort in order to give them the opportunity to resolve your issue. If you are not satisfied with the solution provided by the hotel/resort, you can contact Puurenkuur immediately. Puurenkuur will do the best they can to settle any holiday complaints amicably.

We are receiving an increasing number of queries regarding wellbeing holidays with children or babies. All spas worldwide have different rules they apply for bringing children or babies. The larger hotels chains generally offer facilities for your children and babies. During the day, your child will be taken care of in, for example, a kids club. In this case you can enjoy your treatments and programme in the meantime. If a kids club is not available at the hotel, a babysitter can sometimes be arranged. Please note that use of the kids club or babysitters will incur an extra fee per day. Puurenkuur’s specialists can inform you of suitable child and baby-friendly hotels.

 

Is there a baby bed available at the hotel/resort?

Yes, if you have mentioned you are travelling with a baby. We can arrange a baby bed for you. This baby bed is more or less the same as a camping bed for babies.  

Yes, we offer gift vouchers which are nicely presented and will be sent to the person you would like to recieve the gift, with a personal note if requested. There are two options:

You select a holiday and book this with an open date. The receiver can then choose when he/she wants to exchange the voucher and enjoy the holiday.

 

The second option is the Puurenkuur Wellness gift voucher which you can order online. You choose the amount of money the voucher is worth (starting from € 25.-to €5,000.). You can pay directly by internet transfer or debit card. Within 3 working days you will receive the gift voucher. If you have any questions, please call us on +31 (0)205730350.

Puurenkuur offers special programmes for pregnant women. We can also give you more information on a suitable wellbeing holiday and the do’s and don’ts during pregnancy.  

Seventy per cent of our wellbeing and treatment holidays are booked by solo travellers. That is why we do the best we can to get good deals for solo travellers. Some holidays are very suitable for solo travellers, avoiding, for example, a single supplement.

You can now book your international car hire directly through us, thanks to a new partnership with SUNNYCARS - our official global car hire partner. At Puurenkuur, we’re aware of the pitfalls associated with hiring a holiday car: price, local terms and conditions, hidden or additional costs to fill the petrol tank and one-way hire to name but a few. We chose SUNNYCARS over any other hire company thanks to the range and flexibility of the packages they offer. SUNNYCARS goes the extra mile…  

 

How to book

Booking is straightforward. Simply visit the Puurenkuur homepage and click on the car icon.

You can filter your car search by destination, number of days’ hire or type of car. Later on in the process you are presented with a number of service packages to choose from. These are explained below.

 

Service packages

1. Standard package (Coverage with excess)

• Unlimited mileage* 
• Third party insurance** (the extent of the indemnity is usually limited in accordance with the terms and conditions of the local car hire companies)
• Vehicle theft cover with excess**
• Local taxes
• Airport delivery
• Airport fee*


*Unless otherwise specified in the local terms & conditions of hire

**Not valid for Cuba. See here for local terms of hire.

 

2. All-Inclusive package (Coverage with refund of excess)

The All-Inclusive package includes the following, in addition to the Standard package features outlined above:


• Comprehensive cover with refund of excess**, except in case of damage to glass, windows, wheels and/or tyres 
• Vehicle theft cover with excess refund* 

In summary: the All-Inclusive package covers the cost of any damages caused and will also refund the amount of your excess.

Cost of damages to glass, mirrors, wheels and tyres are not included in this package. This is covered in the All-Inclusive PLUS package. 

 


* Not valid for Cuba. 

** Please note that the refund of excess offered by SUNNYCARS is not an insurance but a car hire      service of SUNNYCARS.

 

3. All-Inclusive PLUS package (refund of excess incl. glass & tyres)

In addition to the features listed in the All-Inclusive package above, this package – All-Inclusive PLUS – also refunds

• excess* in case of damage to glass, mirrors, wheels and tyres.


* Please note that the refund of excess offered by SUNNYCARS is not an insurance but a car hire service of SUNNYCARS.

 

Some tips and advice….

Before you travel

• When hiring a car abroad, the driver is required to carry a credit card in their name with them at all times, in addition to their passport and driving licence.
• In case of an accident under the All-Inclusive or All-Inclusive PLUS packages, the damage is to be settled at the destination. On returning from your holiday you would invoice SUNNYCARS for the amount and will be promptly reimbursed for the amount.
• Do your research and make yourself familiar with the local road traffic laws and highway code. Do vignettes or tolls apply? Are winter tyres obligatory? etc. 

Collecting your hire car

• Thoroughly inspect the vehicle for pre-existing damage (scratches, dents, damage to windscreen and windows) and demand a copy of these listed on paper. Even (and especially) if the car hire representative claims this is not necessary.
• If you intend to cross any country borders, communicate this to the car hire company in advance. 

Returning your hire car

• Be sure to return the car within the timeframe agreed to avoid unnecessary additional charges
• Inspect the car once more for damage and demand proof on paper of its state (a return protocol).
• If you are returning the car outside of opening hours and posting keys through a letterbox, for example, take a photo of the car once returned. That way, you cannot be made accountable for any unfairly attributed repair costs.
• You may be charged extra for additional cleaning if you return the car in an unreasonably dirty state.

Click here to visit the SUNNYCARS website.